Four Part Fundamentals

Why This Matters....

Tell Us About Yourself!

About the Instructor

Introduction to Difficult Conversations

Step 1. Check In With Yourself

Step 2. Set Your Intention

Step 3. Check In With Them

Step 4. Don’t Make Assumptions

Step 5. Give them Context

Step 6. Be Straight, But Empathetic

Step 7. Give Them Space

Step 8. Respond Appropriately

Step 9. Negotiate Agreements

Step 10. Take Action on the Agreement

Conclusion to Difficult Conversations

Introduction to Negotiation

Tip 1. Reframe Your Energy

Tip 2. Harness the Power of Silence

Tip 3. Do Not Be Afraid of 'No'

Tip 4. Do Not Be Unreasonable

Tip 5. Prepare for the Negotiation

Step 1. Overcome the Fear of Not Getting It Right

Step 2. Take Responsibility of Getting it Wrong

Step 3. Eliminate Ifs, Ands, or Buts

Step 4. Acknowledge the Impact

Step 5. Offer an Authentic Apology

Step 6. Make a Solid Promise

Step 7. Followup With Real Action

Conclusion: How to Clean Up Your Mess

Step 1. Practice Active Listening

Step 2. Uncover the Real Interests

Step 3. Transform Rigid Conflicts

Step 4. Practice Conflict Resolution Skillsets

Conclusion: How to Be Masterful at Conflict